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UBA’s LEO becomes Africa’s first chatbot to enable cross-border payments

Group Head, Retail and Digital Banking, Shamsideen Fasola that enhanced security and confidentiality and wider options for remittance products are other benefits that customers stand to gain from the service.

“This is a transformative step in Africa’s financial services landscape. With LEO now fully integrated with the PAPSS infrastructure, UBA customers can send and receive money across African borders in their local currencies within seconds. We’re not just simplifying transactions – we’re fostering intra-African trade and breaking down longstanding barriers to financial inclusion,” Fasola stated.

With this innovation, UBA is empowering account holders, traders, and corporates to transact quickly and efficiently across African markets, formalizing informal trade flows and supporting the broader goals of the African Continental Free Trade Area (AfCFTA).

As the first bank to enable cross-border payments via its chatbot on the continent, UBA continues to lead in innovation, customer experience, and digital banking transformation.

United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees group wide and serving over 45 million customers globally. Operating in twenty African countries and the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting-edge technology.